Significance of Emotional Quotient In Communication And Decision Making

There is only a fine line between flipping from a balanced emotional state in to either getting rude or emotional break down. The so called professional behavior is highly backed by a good emotional stability of a person.

The emotional stability to be able to tackle an issue(particularly people related) very much require a person to rise above the entanglements of feelings and see even his own feelings from a third person's point of view.

One of the techniques I use to take a fair decision is as follows.

When a person approaches me with a people related issue, I approach the same the following way.

• First job for me is to set my mind clear from other issues that I might be handling. This helps me to stabilize myself in the highly responsible role of a good advisor and conscious keeper.
• I start with the assumption is that this person has never tried to see things from the other person's point of view. With this assumption in mind, I take up the devils advocate role during discussion. This helps me to test the person's own conviction towards his view points on the issue that he is facing.
• During the discussion, I verify if the person has already shared his issue with some one in pursuit of some relief. If yes, I do an additional task of delinking the issue from possibly accumulated notions and incorrect resolutions he might have already resorted to.
• I assume that the issue is going to be presented before me with lot of attached feelings; simply because we naturally have a tendency to justify our doings. And the easiest way to justify things is by attaching feelings with it :-). This helps me to unlock the person from his emotions and think wisely and strategically. I believe that a person will clinch on to is feelings only until he gets an avenue to release it. Once it is released, generally people feel very light and free. I try to be the person who can facilitate the same.
• It requires an extreme level of integrity from my side to keep the discussion points to myself.
• After listening to the issue, I give my perspective on how it can be resolved.
• Even though, people seem to react very positively to discussions like this, I still believe, one discussion is too less a time for any one to take some solid decisions. Enough time is given to the person to do his home work to resolve the issue. Hence irrespective of whether person was open to the suggestions or not, I just end the discussion by putting my views and giving him enough time to think over and assimilate and act.
• I do not believe any one can be judged with one conversation and hence I too need time to study the case. While the person goes back to his desk taking his own time to work up on the issue, I also utilize that time to study the case and look out for any better resolution.
• Depending on how the issue resolution progresses over next couple of hours/days, I gear up for the next level of discussion.
• This exercise finally ends where the person has resolved the issue in the best possible way.

Last but not the least, inviting a person to discussion and suggesting solution is not a kids job for me. It is as serious as taking an important decision in my own life. This is because I do not know how much my suggestions influence a person's decisions. Hence I keep a special attention to ensure my suggestion will do the best for the long term benefit of the person ,Team and the Organization.