There are certain abilities which comes with your own nature, but there are certain other abilities which need to be cultivated. One of the best that I can think of at the moment is the ability to 'work for tomorrow'
Specifically from the organization perspective all it means is to move our working culture from 'fire fighting mode' and enable us to be the 'builders of tomorrow'.
If an organization is growing, definitely it is because of some people who naturally hold this ability. Imagine if all of us cultivate this.
I my view, ability to understand matter well in advance about specific scenarios and make the move to counter or resolve the probable issues or requirements proactively as much as possible holds the key to cultivating this ability. More over, there is fun in doing your job if you are in this state.
This will also enable us to be in the dream state of always being in performance based leadership.
1. Understand managers vision for the team and client and keep doing things in background in advance so that when the right time comes the data is ready or necessary steps are either already taken to tackle the situation or can be taken with immediate effect.
2. Understand what client would want. Provide solutions at least on paper for exactly what he might want in future. The ability to anticipate the issues/hardships the client might undergo in future, letting them know on a timely and professional manner in advance and to seek suggestions from them to whether you would like to give a solution for that proactively is some thing which will client's confidence to highest levels.
These kind of approach asks for lot of proactive measures which will definitely take time from your normal BAU work. But the moment you see these as investments for future, the dimension of this activity takes new shapes and will encourage
There is a joy in working this way.
Hope this blog will encourage some one other than me also to start taking proactive and timely steps towards redefining client's confidence/satisfaction and there by probability of new/repeat business as much as it is already helping me.
Start defining your's and your client's targets.. You dont need to work for every day targets any more, for, your target's will always be medium to long term. Happy working days :)
